Shipping policy
Shipping policy
- Standard Fulfillment Time: Typically takes 4–10 business days.
- Domestic Shipping: 1–8 business days.
- International Shipping: 1–20 business days.
- Express Shipping: Delivery within 1–3 business days after fulfillment for both domestic and international orders.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order weight.
Order Processing
- Orders are processed within 4-10 business days before shipping
- You will receive an email with tracking information once your order ships
Order Tracking - Tracking numbers are provided for all orders via email. Please allow 24-48 hours for tracking information to update after shipment of International Orders.
Lost or Damaged Products:
- Packages Lost in Transit: Claims must be submitted within 30 days after the estimated delivery date. If the package is lost due to an error on our part, it will be covered at our expense.
-Damaged, Misprinted, or Defective items:
Claims for these items must be submitted within 30 days of receiving the product. If the issue is deemed an error on our part, it will be covered at our expense. You must send a picture of damaged, misprinted, or defective items to jmasterdavis@gmail.com to successfully complete the claim.
Incorrect Addresses
- Please ensure your shipping address is correct
- We are not responsible for packages shipped to incorrect addresses provided by the customer
International Orders - Customs, duties, and taxes are the responsibility of the customer. We are not responsible for delays caused by customs clearance. International customers may be charged additional fees by their country upon delivery.
Important Notes
-Shipping times are estimates and not guaranteed
-Delays may occur due to customs, carrier issues, weather, or high demand
-Business days do not include weekends or holidays
Contact Us For shipping questions, contact us at: Email: jmasterdavis@gmail.com