Refund policy

NO REFUNDS & NO RETURNS POLICY
Effective Date: January 7, 2026

Thank you for shopping with us. Please read this policy carefully before making a purchase.

All Sales Are Final
Due to the nature of our products and business model, all sales are final.
We do not offer refunds, returns, or exchanges once an order has been placed and processed.

By completing a purchase on our website, you acknowledge and agree to this policy.

Product Customization
Many of our products are made-to-order or customized, which is why we cannot accept returns. Please review all product details, sizing information, and images carefully before ordering.

No Refunds / No Returns Conditions
We do not accept returns or issue refunds for:
- Buyer's remorse
- Incorrect size, fit, or style selection
- Change of mind
- Delays caused by carriers
- Normal wear and tear
- Items marked as final sale or limited edition

Customers are responsible for reviewing product descriptions, sizing information, and images before placing an order.

Exceptions
We will provide a replacement or refund only if:
- The item arrives damaged
- The item is defective
- The item received is incorrect (wrong product sent)

To qualify for an exception:
- You must contact us within 30 days of delivery
- You must provide clear photo or video evidence
- The item must be unused and in original condition (except for defects/damage)

Exception Resolution Process
- Approved damaged/defective claims: We will send a replacement at no cost
- If replacement is unavailable: We will issue a full refund to your original payment method
- Processing time: specific processing times can vary based on the nature of the claim and the current workload.

Approved exceptions will be resolved at our discretion in compliance with applicable consumer protection laws.

Order Cancellations & Modifications
Once an order has been processed and shipped, it cannot be canceled or modified.
If you need to cancel or modify an order that has not yet been fulfilled, please contact us immediately at jmasterdavis@gmail.com

Shipping
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.

Chargebacks & Fraud Prevention
We encourage customers to contact us first to resolve any issues.
Initiating a chargeback without first contacting us may result in:
- Order cancellation
- Account suspension
- Evidence submission to the payment processor

All transactions are monitored for fraud to protect both customers and our business.

Compliance With Laws
This policy complies with:
- Shopify Terms of Service
- Applicable U.S. consumer protection laws
- Federal and state regulations regarding defective or misrepresented goods

State-Specific Rights
Some states do not allow limitations on returns for certain products. If you reside in a state with such protections, those laws will apply to your purchase. Nothing in this policy limits your statutory rights under applicable law.

Contact Information
If you have questions about this policy or need to report a damaged/defective item, please contact us at:
Email: jmasterdavis@gmail.com